In the recent Network Security Automation Report, survey respondents said runbooks are created in collaboration with engineering, IT operations, vendors, and managed service providers. The bulk of the documentation created by Operations and then Engineering.
I’d like to offer free, simple templates for Indeni Crowd members around IKL. Do you have any templates that you use or that your clients like to use as a starting point? What is the best format Word document, Spreadsheet, etc.?