Question:
I got an alert with the headline “Device not responding” for one of my Palo Alto Networks devices. The device appears to be up. What could be the issue?
Answer:
This alert appears if the Indeni Server component hasn’t received any data for a specific device for at least five minutes. Please make sure the device in question is operating well and that the Indeni Collector instance can still access it. A recommended way of troubleshooting would be to:
Log into the Indeni machine using SSH (default username/password combination is indeni / indeni4it )
Test connectivity in the following ways:
Ping:
ping <device_ip>SSH:
ssh <device_ip>HTTPS:
curl -k https://<device_ip>If the connectivity test is successful, please send the Indeni Collector logs to Indeni’s technical support for analysis. These logs are located at:
/usr/share/indeni-collector/logs/collector.log*
There will be one active file, and multiple gzipped files for historical data retention, please send all of them.