I’m seeing “Device not responding” for a device, what does it mean?

I’m seeing “Device not responding” for a device, what does it mean?
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Question:

I got an alert with the headline “Device not responding” for one of my Palo Alto Networks devices. The device appears to be up. What could be the issue?


Answer:

This alert appears if the Indeni Server component hasn’t received any data for a specific device for at least five minutes. Please make sure the device in question is operating well and that the Indeni Collector instance can still access it. A recommended way of troubleshooting would be to:

  1. Log into the Indeni machine using SSH (default username/password combination is indeni / indeni4it )

  2. Test connectivity in the following ways:

    1. Ping:
      ping <device_ip>

    2. SSH:
      ssh <device_ip>

    3. HTTPS:
      curl -k https://<device_ip>

  3. If the connectivity test is successful, please send the Indeni Collector logs to Indeni’s technical support for analysis. These logs are located at:

/usr/share/indeni-collector/logs/collector.log*


There will be one active file, and multiple gzipped files for historical data retention, please send all of them.